Support
Support
ACSL TAKEOFF Ground Control Application for SOTEN
Android
Android version 1.13.6-US (May 30, 2024)
Windows
Windows version 1.13.6-US (May 30, 2024)
ACSL TAKEOFF Ground Control Application for SOTEN
Android
Android version 1.13.6-US (May 30, 2024)
Windows
Windows version 1.13.6-US (May 30, 2024)
Release Notes
Release Notes
User Manuals
SOTEN Flight Manual version 2.11-US1
TAKEOFF User Manual version 2.6-US1
Standard 20MP Camera (XACTI CX-GB100) User Manual version 1.1
EO/IR Combo Camera (XACTI CX-GB200 User Manual version 1.1
Multispectral Camera (XACTI CX-GB300 User Manual version 1.1
2.5x Optical Zoom Camera (XACTI CX-GB400) User Manual version 1.0
User Manuals
SOTEN Flight Manual version 2.11-US1
TAKEOFF User Manual version 2.6-US1
Standard 20MP Camera (XACTI CX-GB100) User Manual version 1.1
EO/IR Combo Camera (XACTI CX-GB200 User Manual version 1.1
Multispectral Camera (XACTI CX-GB300 User Manual version 1.1
2.5x Optical Zoom Camera (XACTI CX-GB400) User Manual version 1.0
Maintenance/Repair
Most repairs are conducted out of our ACSL Repair Center in Portland, Oregon.
Please submit a ticket below if you have a repair case.
Before sending your drone
Sending relevant product
ACSL Repair Center recommends that you send back the components or complete set of product within 7 calendar days after submitting a repair application. The repair service may be postponed if some components are not sent back.
To avoid personal property loss, please do not send us third-party propellers, stickers/QR codes on the product, mobile devices, external microSD cards and other personal accessories.
Repair fees
The repair fees depend on the repair assessment. If the component(s) or product(s) under warranty has a manufacturing defect, a free repair or replacement service will be provided. For component(s) or product(s) out of warranty, a repair quote will be emailed to you after our repair assessment.
Shipping fees
After the repair application is submitted, ship your product to ACSL Repair Center with the shipping label provided. (Shipping fee policy: If the component(s) or the product under warranty has a manufacturing defect, two-way shipping fees will be covered by ACSL Repair Center.)
Software/Firmware update
To eliminate issues caused by inconsistent software/firmware versions and to ensure product performance and usage safety, the ACSL Repair Center will update your product firmware to the latest version and no fee will be charged. If you are using a mobile device, please ensure that the latest version of TAKEOFF is installed.
Product disassembly and repair assessment
To better locate and resolve the issue, your product may be disassembled by the ACSL Repair center for the repair assessment, which may result in the loss of internal storage (memory card will not be affected).
Contact us directly for troubleshooting steps at [email protected]
Troubleshooting guide to try before sending the drone in for repairs.
Maintenance/Repair
Most repairs are conducted out of our ACSL Repair Center in Portland, Oregon.
Please submit a ticket below if you have a repair case.
Before sending your drone
Sending relevant product
ACSL Repair Center recommends that you send back the components or complete set of product within 7 calendar days after submitting a repair application. The repair service may be postponed if some components are not sent back.
To avoid personal property loss, please do not send us third-party propellers, stickers/QR codes on the product, mobile devices, external microSD cards and other personal accessories.
Repair fees
The repair fees depend on the repair assessment. If the component(s) or product(s) under warranty has a manufacturing defect, a free repair or replacement service will be provided. For component(s) or product(s) out of warranty, a repair quote will be emailed to you after our repair assessment.
Shipping fees
After the repair application is submitted, ship your product to ACSL Repair Center with the shipping label provided. (Shipping fee policy: If the component(s) or the product under warranty has a manufacturing defect, two-way shipping fees will be covered by ACSL Repair Center.)
Software/Firmware update
To eliminate issues caused by inconsistent software/firmware versions and to ensure product performance and usage safety, the ACSL Repair Center will update your product firmware to the latest version and no fee will be charged. If you are using a mobile device, please ensure that the latest version of TAKEOFF is installed.
Product disassembly and repair assessment
To better locate and resolve the issue, your product may be disassembled by the ACSL Repair center for the repair assessment, which may result in the loss of internal storage (memory card will not be affected).
Contact us directly for troubleshooting steps at [email protected]
Troubleshooting guide to try before sending the drone in for repairs.